"FAQs" - Frequently Asked Questions

How do I Shop?

• The Product Catalogs are accessed via several links on the HOME PAGE of the Gourmet Shopping Network. Each Catalog is a Category of Products listed in sequence by price. Within the Catalog you can link to the Order Process, all the other Catalogs, and ZOOM to see a larger image of the product.

How much does Shipping Cost?

• The price for shipping depends on where it is going, after you have selected your items and entered what address[es] they go to, a calander will ask for delivery and quote shipping per address.

How to order?

• Click on the Order Link or on the image in the Catalog. Your product will them be placed in the shopping cart. On the top right side of the web page is a summary of your cart. Once you are finished shopping click the checkout button located within the shopping cart summary. After clicking the Checkout link, instructions for the remaining steps are located during the order process on the top right of the page.

How to Track my shipment?

• Tracking your shipment and delivery - When an order is placed with us, we send you an e-mail confirmation that we have received the order and that it will be processed for delivery. When we ship the Order we send you another e-mail with the tracking number and information that will enable you to track the shipment and delivery over the Internet. If you need help, you can of course always call customer service at 888-903-7848 and speak with a representative.

How to order by phone or design a custom gift?

Call us at 1-800-243-7848. Our normal showroom business hours are as follows:
Monday-Friday 9AM to 4:30PM PST. Closed on Saturday and Sunday. Please feel free to call and ask any question you might have regarding your gift giving requirements. One of our trained professional gift consultants will be happy to assist you or answer any of your questions.